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Customer Service

Your satisfaction is important to us.

We guarantee all of our products.

It is important to us that you are delighted with your order, and we value your comments and ideas.

Unfortunately, we cannot accept any returns because the hot sauces are perishable and for safety purposes. We will gladly send you a replacement or refund for any damaged products after our investigation.

WHAT IF MY PACKAGE ARRIVES DAMAGED?

Unfortunately, we cannot accept any returns because the hot sauces are perishable and for safety purposes.Products that are damaged or otherwise mishandled in transit may be replaced without additional charge or for full credit. We encourage our customers not to sign for or accept any damaged packages. If your box is damaged, please contact us as soon as possible for assistance.

REFUND POLICY

Unfortunately, we cannot accept any returns because the hot sauces are perishable and for safety purposes. We will gladly send you a replacement or refund for any damaged products after our investigation.

Delivery Fees – Delivery fees are non-refundable, and prior purchases are not eligible for price adjustments.

STANDARD SHIPPING AND PROCESSING

We use USPS Ground to ship our products to the USA. In most cases, this is the least expensive method for shipment. We may choose to ship via UPS if it will help speed up or reduce the cost of shipping the item to you. We will let you know in advance.

Our shipping and processing fees cover processing your order, handling and packing the products you purchased, and delivering them to you. If there is a delay in delivery, we will notify you by mail or email.

SHIPPING TO A P.O. BOX

We cannot ship any of our product to a P.O. Box.

SHIPPING TO A DIFFERENT ADDRESS

To ship an item to an address other than your billing address, click on the “Ship to Different Address” link in the Shopping Cart for each item and update the recipient information

INTERNATIONAL ORDERS:

SHIPPING TO UNITED STATES FROM AN INTERNATIONAL LOCATION

We currently do not support the ability to place an order using an International billing address and a U.S. shipping address.

Please visit our Etsy store

TRANSIT TIME

Orders are typically shipped one business day after they are placed.  Please login to your account to track your order.

Orders to Alaska, Hawaii, and Puerto Rico ship via USPS Priority Mail.  Please allow 5-7 business days for delivery.

INVENTORY

Most of our items are in stock and will ship within 24 to 48 hours. Due to the volume of orders and our extensive inventory, in rare cases, some items may be out of stock. If any items are on backorder, you will be notified immediately via email with options to make a substitution or to ship without and have a credit issued.